Return & Exchange Policy

At Aurina, we want every piece to feel special. If your order isn’t the perfect match, you can request a return within 14 days of delivery. Once your request is approved, you have an additional 14 days to send the item back.

Return Shipping

Return shipping costs are the responsibility of the customer.

However, if you choose a refund via an Aurina Gift Card, we will add a €15 bonus to your store credit — a little extra to help with return costs and to make your next purchase even sweeter.

Conditions

Returned items must be:

• unused

• in original condition

• including original packaging and labels

Earrings

For hygiene and safety reasons, earrings cannot be returned or exchanged unless they arrive damaged or incorrect. 

Damaged or incorrect items

If your jewelry arrives damaged, defective, or incorrect, please email us immediately at contact@aurina.eu so we can resolve it quickly and at no cost to you.

Refund Options

Once your return is approved, you may choose:

1. Aurina Gift Card (+ €15 bonus)

• Refund issued as store credit

• Extra €15 bonus added

• Credit never expires

2. Refund to original payment method

• No bonus

• Processed after item inspection

To start your return, email contact@aurina.eu with your order number.