Return & Exchange Policy
At Aurina, we want every piece to feel right and naturally become part of your everyday life.
If something isn’t quite what you expected, we’re here to guide you through the next steps.
Damaged or Incorrect Items
If your jewelry arrives damaged, defective, or incorrect, please contact us as soon as possible at contact@aurina.eu, including your order number and a few photos of the issue.
We will resolve this promptly and at no cost to you, including covering return shipping if required.
Returns
If you change your mind, you may request a return within 14 days of delivery.
Once your return request has been approved, you have an additional 14 days to send the item back.
Returned items must be:
• unused
• unworn
• in original condition
• with original packaging and original labels attached
Returns cannot be accepted if labels are missing, removed, or damaged, or if the item shows any signs of wear.
Return Shipping
We provide a prepaid return label for your convenience.
The return shipping cost will be deducted from your refund unless Store Credit is selected.
If you choose an Aurina Gift Card, return shipping is complimentary.
Refunds
When returning an order, you will be refunded for the cost of the jewelry items only.
Shipping fees paid at checkout are non-refundable.
Once we receive and inspect your return, your refund will be processed within a reasonable timeframe.
Refund Options
After your return has been received and approved, you may choose one of the following:
1. Aurina Gift Card
- Refund issued as store credit
- Free return shipping
- No expiration date
2. Refund to Original Payment Method
• Refund to the original payment method used at checkout
• Return shipping cost deducted
• Processed after inspection
How to Start a Return
The fastest way to request a return is through your account.
Step 1: Log into your account
Step 2: Select your order
Step 3: Click “Request return”
If you experience any issues, you may also contact us at contact@aurina.eu.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item, we recommend placing a new order and returning the original item following the return process above.
Choosing an Aurina Gift Card can be a convenient option.