📌 Your questions, answered
Is your jewelry waterproof?
While our jewelry is water-resistant, it's not entirely waterproof. Remove before swimming, showering, or using perfumes/lotions.
How long does shipping take?
We dispatch within 1-2 business days. Delivery in NL: 1-3 days. EU delivery varies.
What are your shipping costs?
- Netherlands: Orders < €50: €4.95, ≥ €50: free
- Europe: Orders < €100: €12.95, ≥ €100: free
Do you ship internationally?
Currently only within the EU. Expansion planned.
Returns & Exchanges
At Aurina, we want you to fall in love with every piece you choose. If, for any reason, your purchase isn’t perfect, you may notify us within 14 days and return the item within the following 14 days. Returns are completely free of charge.
Please ensure that all items are unused and in their original condition, including tags and packaging, so they can be cherished by their next owner if returned.
To begin your return or exchange, simply email us at contact@aurina.eu with your order number and let us know whether you’d like a refund or an exchange. We’ll take care of the rest with the care you deserve.
How do I choose the right size?
Check the product size guide or contact us for help.
Is there a warranty on your jewelry?
Yes. All gold-filled, 18K 3-micron gold-plated, and rhodium-plated sterling silver pieces come with a 2-year warranty against fading or peeling. Please note that this warranty does not cover scratches, dents, or damage caused by chemicals or improper care.
Sterling silver without coating does not have a warranty, as tarnishing is a natural property of silver. Regular polishing and careful handling will help maintain its beauty over time.
Every piece is created to be cherished, and we encourage you to enjoy it with the attention it merits.
How should I care for my jewelry?
- Avoid water, perfumes, lotions, cosmetics.
- Remove before swimming, showering, exercising.
- Store in dry place, ideally in protective pouch.