Your questions, answered

We take great pride in the materials we choose. Every piece is crafted with intention using 18K 3-micron gold-plated finishes, rhodium-plated sterling silver, premium sterling silver, and durable gold-filled components.
All of our jewelry is produced in Europe, in ateliers that uphold fair and ethical standards.
Each material is selected for its refined beauty, lasting strength, and suitability for daily wear. With proper care, your jewelry will keep its brilliance for years to come.

Our jewelry is water-resistant and can handle daily life, but it is not fully waterproof. To keep your pieces beautiful for as long as possible, we recommend removing them before swimming, showering, or applying perfume, lotions, or other chemical products. This helps prevent discoloration and keeps your jewelry radiant.

We understand you can’t wait to receive your order! We pack your items with love and ship within 1–2 business days. Within the Netherlands, delivery usually takes 1–3 business days. Shipping times to other European countries may vary — you’ll see the estimated delivery time during checkout.

We like to keep our shipping fees clear and fair:

• Within the Netherlands:
  • Orders under €50 have a shipping cost of €4.95.
  • Orders of €50 or more are shipped for free!
• Within Europe:
  • Orders under €100 have a shipping cost of €12.95.
  • Orders of €100 or more are shipped for free!

At this time, we only ship within the European Union. During checkout, you will see the shipping costs and estimated delivery time. In the future, we hope to expand to more countries — stay tuned!

At Aurina, we want every piece to feel special. If your order isn’t the perfect match, you can request a return within 14 days of delivery. Once your request is approved, you have an additional 14 days to send the item back.

Return Shipping

Return shipping costs are the responsibility of the customer.

However, if you choose a refund via an Aurina Gift Card, we will add a €15 bonus to your store credit — a little extra to help with return costs and to make your next purchase even sweeter.

Conditions

Returned items must be:

• unused

• in original condition

• including original packaging and labels

Earrings

For hygiene and safety reasons, earrings cannot be returned or exchanged unless they arrive damaged or incorrect. This policy is standard for all jewelry brands.

Damaged or incorrect items

If your jewelry arrives damaged, defective, or incorrect, please email us immediately at contact@aurina.eu so we can resolve it quickly and at no cost to you.

Refund Options

Once your return is approved, you may choose:

1. Aurina Gift Card (+ €15 bonus)

• Refund issued as store credit

• Extra €15 bonus added

• Credit never expires

2. Refund to original payment method

• No bonus

• Processed after item inspection

To start your return, email contact@aurina.eu with your order number.

Finding the right size is important! On every product page, you’ll find a detailed size guide. Still unsure or need advice? Send us a message — we’re happy to help you find your perfect fit.

Yes. All gold-filled, 18K 3-micron plated, and rhodium-plated sterling silver pieces include a 2-year warranty against fading or peeling. Please note: this warranty does not cover scratches, dents, or damage caused by chemicals or improper use.

Uncoated sterling silver does not include a warranty, as tarnishing is a natural characteristic of silver. Regular polishing and careful wear will help maintain your jewelry’s beauty.

Each piece is designed to be cherished, and we invite you to wear it with the care and intention it deserves.

Here’s how to keep your jewelry looking beautiful:

• Avoid contact with water, perfume, lotions, and cosmetics.
• Remove your jewelry before swimming, showering, or exercising.
• Store your pieces in a dry place, preferably in the pouch provided. This keeps them protected and looking their best.