Your questions, answered

We take great pride in the materials we choose. Every piece is crafted with intention using 18K 3-micron gold-plated finishes, rhodium-plated sterling silver, premium sterling silver, and durable gold-filled components.
All of our jewelry is produced in Europe, in ateliers that uphold fair and ethical standards.
Each material is selected for its refined beauty, lasting strength, and suitability for daily wear. With proper care, your jewelry will keep its brilliance for years to come.

Our jewelry is water-resistant and can handle daily life, but it is not fully waterproof. To keep your pieces beautiful for as long as possible, we recommend removing them before swimming, showering, or applying perfume, lotions, or other chemical products. This helps prevent discoloration and keeps your jewelry radiant.

We understand you can’t wait to receive your order! We pack your items with love and ship within 1–3 business days. Within the Netherlands, delivery usually takes 1–3 business days. Shipping times to other European countries may vary — you’ll see the estimated delivery time during checkout.

We like to keep our shipping fees clear and fair:

• Within the Netherlands:
  • Orders under €75 have a shipping cost of €4.95.
  • Orders of €75 or more are shipped for free!
• Within Europe:
  • Orders under €100 have a shipping cost of €9.95.
  • Orders of €100 or more are shipped for free!

At this time, we only ship within the European Union. During checkout, you will see the shipping costs and estimated delivery time. In the future, we hope to expand to more countries — stay tuned!

My item arrived damaged or incorrect. What should I do?

If your jewelry arrives damaged, defective, or incorrect, please contact us as soon as possible at contact@aurina.eu, including your order number and a few photos of the issue.

We will resolve this promptly and at no cost to you, including covering return shipping if required.

Can I return my order if I change my mind?

Yes. If your order isn’t quite what you expected, you may request a return within 14 days of delivery.

Once your return request has been approved, you have an additional 14 days to send the item back.

Returned items must be:

• unused
• unworn
• in original condition
• with original packaging and original labels attached

Who pays for return shipping?

We provide a prepaid return label for your convenience.

The cost of return shipping will be deducted from your refund unless you choose Store Credit.

If you select an Aurina Gift Card, return shipping is complimentary.

What will I be refunded for?

You will be refunded for the cost of the jewelry items only.
Shipping fees paid at checkout are non-refundable.

What refund options do I have?

After we receive and inspect your return, you may choose one of the following options:

1. Aurina Gift Card 

• Refund issued as store credit
• No expiration date
• Free return shipping

2. Refund to original payment method

• Refund to the original payment method used at checkout
• Return shipping cost deducted
• Processed after inspection

How do I start a return?

The fastest way to request a return is through your account:

Step 1: Log into your account
Step 2: Select your order
Step 3: Click “Request return”

Start a return

If you experience any issues, you may also contact us at contact@aurina.eu.

Finding the right size is important! On every product page, you’ll find a detailed size guide. Still unsure or need advice? Send us a message — we’re happy to help you find your perfect fit.

Yes. All 18K 3-micron plated, and rhodium-plated sterling silver pieces include a 2-year warranty against fading or peeling. Please note: this warranty does not cover scratches, dents, or damage caused by chemicals or improper use.

Each piece is designed to be cherished, and we invite you to wear it with the care and intention it deserves.

Here’s how to keep your jewelry looking beautiful:

• Avoid contact with water, perfume, lotions, and cosmetics.
• Remove your jewelry before swimming, showering, or exercising.
• Store your pieces in a dry place, preferably in the pouch provided. This keeps them protected and looking their best.